Support for players in Brazil
This page lists the Cassino Pix email, live chat, phone, messengers, and social networks for Brazil. We support Portuguese (Brazil), English, and Spanish. You can call our Cassino Pix contact number for urgent issues, and you will get replies in under 5 minutes on chat and under 12 hours by e-mail.
All support channels and Cassino Pix contacts
Use this page to contact us for partnerships, media, marketing, affiliates, corporate questions, legal details, or investor proposals. You will find the Cassino Pix email address, our contact number in Brazil, on-site live chat, and messenger links.
| Communication Method | How to Contact Us | What Questions Should You Ask |
|---|---|---|
| Live Chat (on-site) | Click “Live Chat” at the bottom right of the page. Available 24/7. Avg reply under 5 minutes. | Urgent account, login, deposit or withdrawal issues. Game interruptions during play. Quick platform guidance. |
| Email Support | support@cassinopix.com. Replies within 12 hours. | Account help, verification, general questions, responsible gaming requests. |
| Payments & Verification | payments@cassinopix.com. Replies within 12 hours. | PIX receipt checks, card or bank transfer issues, KYC document review, payout status. |
| Partnerships & Affiliates | partners@cassinopix.com. Replies in 1-2 business days. | Affiliate programs, co-marketing, sponsorships, business proposals. |
| Media & Press | press@cassinopix.com. Replies in 1-2 business days. | Interviews, press statements, brand assets, event requests. |
| Legal & Compliance | legal@cassinopix.com. Replies in 3-5 business days. | Terms, licensing, compliance notices, data requests. |
| Phone Support (Brazil) | +55 11 3500-7429. Mon-Fri 08:00-20:00 BRT. | Urgent security locks, two-factor resets, payment holds that need a call. |
| +55 11 9 4002-8922. Daily 08:00-23:00 BRT. | Quick status updates, send a message for document follow-ups, simple account questions. | |
| Telegram | t.me/cassinopix_support. Daily 08:00-23:00 BRT. | Receive notifications, follow ticket updates, ask brief questions. |
| Social Networks | X, Instagram, and Facebook. Find links in the site footer to our verified official profile. | Non-urgent questions, updates on maintenance, community messages. |
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