Your safety while playing online

Gambling always involves the chance of losing money. Treat games as paid entertainment, not a way to make income. Keep your budget safe and your emotions steady.

How you can play responsibly:

• Decide a fixed budget before playing. Only use money you can afford to lose.
• Set deposit, loss, wager, and session limits in your account controls.
• Use reality checks to track time and spending while playing.
• Take regular breaks and pause when tired or upset.
• Do not chase losses. Stop when your limit is reached.
• Keep gambling separate from bills, loans, and savings.
• Review your transaction history to learn from past sessions.
• Use time-outs or self-exclusion when you need a longer break.
• Follow our responsible gaming policy and keep your account secure.
• Gambling is for adults only. You must be 18 or older.

Cassino Pix supports players by offering practical tools to protect your budget and time.

Problem gambling can grow quietly. Pay attention to early signs and act fast.

Key indicators of a gambling problem:

• Thinking about betting most of the day.
• Spending more than planned or hiding losses.
• Needing higher stakes to feel the same excitement.
• Chasing losses or trying to win back money quickly.
• Missing work, studies, or family time due to playing.
• Borrowing money or selling items to fund gambling.
• Feeling irritable, anxious, or low when not gambling.
• Lying about time or money spent on games.
• Neglecting sleep, meals, or self-care.
• Continuing to play despite harm to finances or relationships.

Gambling addiction is a serious condition that deserves prompt support.

Recovery starts with small, steady actions. Use the measures below to reduce risk and protect your finances.

Recommendations:

• Set strict deposit, loss, and session limits before you start.
• Activate reality checks and keep an eye on activity statements.
• Take a time-out for at least 24 hours after a tough session.
• Request self-exclusion for a longer break if control is hard.
• Remove saved payment methods to slow down future deposits.
• Block gambling sites on your devices using website blockers.
• Avoid alcohol or drugs when gambling or making money decisions.
• Tell someone you trust and ask for support and accountability.
• Seek professional help through local mental health services.
• Contact support to review your options and adjust your limits.

Cassino Pix can help you apply account controls and signpost external support when needed.

Specialist help is available and confidential. Use these services to get guidance for you or someone close to you.

Main support organizations:

• Gambling Therapy (Portuguese): https://www.gamblingtherapy.org/pt/ — free online support and forums.
• CVV – Centro de Valorização da Vida (24/7): https://www.cvv.org.br/ | dial 188 — emotional support and crisis listening.
• SUS – CAPS AD (public mental health care): https://www.gov.br/saude/pt-br/assuntos/saude-mental/caps — find local treatment centers.
• Disque Saúde 136 (Ministry of Health): https://www.gov.br/saude/pt-br/canais-de-atendimento/136 — health guidance and referrals.
• Gamblers Anonymous (Jogadores Anônimos): https://www.gamblersanonymous.org/ga/ — peer support meetings.

If gambling is causing harm, contact Cassino Pix support for confidential assistance and account controls.

Ways to reach support:

• Live chat in your account or app in Portuguese, 24/7.
• Help Center contact form for responsible gaming requests.
• Dedicated email channel listed in the Help Center.
• In-account Responsible Gaming request for time-out or self-exclusion.
• Data request for detailed activity and transaction history.