Support you can trust, any time in Brazil

Live chat connects you to the Cassino Pix support team in real time.

How to open chat

• Tap the chat bubble on the website or in the app, bottom right.
• Pick a topic or type your question.
• Enter your account email and user ID to verify.
• Stay in the chat window for faster answers.

Best for

• Login problems, password reset, or 2FA help.
• Deposit or withdrawal tracking, including Pix reference IDs.
• Bonus questions and wagering status.
• Game support for loading, lag, or error messages.
• Quick guidance on documents needed for KYC.

Hours and languages

• 24/7 live chat in Portuguese and English.
• Mobile-first chat designed for quick replies.

Response times

• First reply usually under 2 minutes.
• Simple issues resolved in 10–15 minutes.

Tips for faster answers

• Share your account email, user ID, and any transaction ID.
• Add screenshots of errors or receipts.
• Keep the chat open and enable notifications.
• Use one chat thread per issue to keep the context clear.
• Support will never ask for your full password or full card number.

Email works best for detailed requests and document reviews sent to Cassino Pix customer service.

How to send

• Use the support email: support@cassinopix.com.br.
• State your account email, user ID, and a clear subject, for example: Deposit pending Pix ID 12345.
• Explain what happened, when it happened, and what you tried.
• Attach PDFs or JPGs of receipts, ID, and proof of address when needed.

Addresses by topic

• General support: support@cassinopix.com.br
• Payments: payments@cassinopix.com.br
• Verification and KYC: kyc@cassinopix.com.br
• Complaints or feedback: care@cassinopix.com.br

Best for

• KYC document submission or review.
• Payment tracing or charge disputes.
• Formal complaints and account history requests.
• Complex technical reports that need logs or multiple files.

Response times

• First reply in 2–6 hours on average.
• Complex KYC or payment cases may take up to 24 hours.

Tips to speed things up

• Use short, precise subjects and one issue per email.
• Include dates, times, device and app version, and any error code.
• Attach readable images and label files, for example: ID_front.jpg.
• Keep replies in the same email thread for continuity.

Phone support gives quick answers by call when you need urgent help. Dial the Cassino Pix helpline number if the matter is urgent or access is blocked.

Numbers and hours

• Free number in Brazil: 0800 591 7007
• Support number for São Paulo and abroad: +55 11 4858 7007
• Daily 08:00–02:00 BRT, Portuguese and English.

Best for

• Account lockouts or security checks.
• Time-sensitive payment issues.
• Responsible gaming limits and immediate guidance.
• Escalations that need a human right now.

What to expect

• Typical wait: 1–5 minutes.
• Most calls resolved on the line or escalated during the same call.

Tips for faster service

• Have your account email, user ID, and last 3 digits of CPF ready.
• Do not share your full password or full card number.
• Call during off-peak hours, such as 08:00–11:00 or 21:00–02:00 BRT.
• Use a quiet line and stay near your device for any verification steps.

Messaging apps are a fast way to get updates, quick checks, and short answers. These channels connect you to the Cassino Pix support team for simple requests.

Platforms and contacts

• WhatsApp: +55 11 97000 7007
• Telegram: @cassinopix_support
• Facebook Messenger: m.me/cassinopix
• X: @cassinopixhelp

Best for

• Short questions about bonuses, tasks, or maintenance.
• Status checks on deposits or withdrawals already in progress.
• Getting links to guides on the website.

Response times

• WhatsApp and Telegram: 5–15 minutes on average.
• Social DMs: 1–3 hours, depending on volume.

Tips for safe and effective messaging

• Look for the verified badge before you contact.
• Do not share full ID numbers, card data, or passwords in chats.
• For documents, use live chat or email instead of social DMs.
• Keep one conversation per issue to avoid delays.
• If the case turns sensitive, you may be moved to chat or phone.

Cassino Pix technical support handles errors, failed payments, and access issues.

How to reach technical support

• Live chat: choose Technical issue from the first menu.
• Email: tech@cassinopix.com.br for logs, screenshots, and error codes.
• Phone: call and select option 2 for technical support.
• Status page: status.cassinopix.com.br for real-time incidents.

Issues handled

• Login failures, password resets, and 2FA problems.
• Game not loading, crashes, or lag.
• Pix deposits pending, duplicate charges, or missing receipts.
• App install errors or update loops.
• Website errors such as 502 or timeouts.

Timelines

• First triage in 10–30 minutes via chat.
• Most fixes delivered same day once logs are received.
• Payment investigations: 1–48 hours based on bank response.
• Complex game issues may need provider escalation.

Tips to speed resolution

• Share time of the issue, your device model, OS, and app version.
• Attach screenshots or screen recordings showing the error.
• Include transaction IDs, game titles, and round or session IDs.
• Describe the steps that lead to the error so support can reproduce it.

Cassino Pix customer service provides priority service for VIP players.

Access and contacts

• VIP chat: open the VIP lane in the account area after login.
• VIP email: vip@cassinopix.com.br
• VIP phone free number: 0800 591 7777
• VIP WhatsApp: +55 11 98888 1111

Who qualifies and when to use it

• High-tier or invite-only players, based on account review.
• Priority for large withdrawals, account reviews, and travel notices.
• Faster coordination for limits, self-exclusion, or compliance checks.

Response targets

• VIP chat: under 60 seconds for first reply.
• VIP email: 30–90 minutes.
• VIP phone: front of queue.

Make the most of priority support

• Keep your VIP channel as the main contact to avoid delays.
• Share travel dates and preferred contact times.
• Have recent documents ready for fast approvals.
• Ask your manager how to join the next tier for added benefits.